I have verified that the usb adapter works. Power Quality Pro's Forum: I've heard that there are problems with using a usb to serial adapter. Sorry about my difficulty in describing it. ![]() We got the software from the trane download site and installed it on our pc, plugged in our adapter and are able to pull tracsr the chiller however we are only able to view the unit status screen. ![]() Believe only Java 6 update 30 is supported. Java 7 really screwed things up for everyone. The time now is If it is not, change it and go up to File at the top of the screen and Save. All times are GMT Thanks I will follow up and save a couple screen shots this time so I can post them on here if there is another issue. When receiving the message"Unrecognized Product Information", go into the Techview Folder and then double click on file "srvtool.
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